Government · Wallet card
Wallet card: Ask why my service was stopped
Print these cards, cut them out, and laminate them so you can carry the words with you and show or read them when you need to.
How to print your wallet card
- Press Print / Save as PDF above.
- Set Scale to 100% (Actual size) — not “Fit to page” — so the cards stay wallet-sized.
- Turn on Background graphics (under “More settings”) so the colours print.
- Use thick paper or cardstock(about 200–300 gsm) if you have it. Plain paper works too.
- Cut along the dashed lines.
- Laminate each card, or cover both sides with clear tape, so it lasts. Keep them in your wallet or bag.
B-HART · What to say
Ask why my service was stopped
Government · Ask for information
A service you rely on has stopped, and you want to know why.
I CAN SAY · 1/4
My service has stopped. Please tell me why.
Ask why my service was stopped
I CAN SAY · 2/4
I was not told this would happen.
Ask why my service was stopped
I CAN SAY · 3/4
What can I do to get it back?
Ask why my service was stopped
I CAN SAY · 4/4
Who can I talk to about this?
Ask why my service was stopped
IF THAT DOES NOT WORK
- Ask for the reason in writing.
- Ask about emergency or interim support while it is sorted out.
- Ask an advocate to help you follow it up.
You have the right to be heard.