Healthcare · Wallet card
Wallet card: Ask the doctor to explain in plain words
Print these cards, cut them out, and laminate them so you can carry the words with you and show or read them when you need to.
How to print your wallet card
- Press Print / Save as PDF above.
- Set Scale to 100% (Actual size) — not “Fit to page” — so the cards stay wallet-sized.
- Turn on Background graphics (under “More settings”) so the colours print.
- Use thick paper or cardstock(about 200–300 gsm) if you have it. Plain paper works too.
- Cut along the dashed lines.
- Laminate each card, or cover both sides with clear tape, so it lasts. Keep them in your wallet or bag.
B-HART · What to say
Ask the doctor to explain in plain words
Healthcare · Ask for information
You did not understand what the doctor said, and you want it explained clearly.
I CAN SAY · 1/4
Please explain that in plain words.
Ask the doctor to explain in plain words
I CAN SAY · 2/4
I did not understand. Can you say it again?
Ask the doctor to explain in plain words
I CAN SAY · 3/4
Can you write down the main points for me?
Ask the doctor to explain in plain words
I CAN SAY · 4/4
I would like an interpreter, please.
Ask the doctor to explain in plain words
IF THAT DOES NOT WORK
- Ask for written information you can take home.
- Ask to bring a support person to your next visit.
- Ask the clinic how to give feedback if you are not understood.
You have the right to be heard.